1. What information we collect
We may collect and hold the following types of personal information:

• Name, date of birth, gender and contact details (address, phone number, email)
• Medicare, DVA, health fund or Home Care Package details
• Medical history, podiatry treatment history and other health information
• Payment and billing information
• Information you provide through our website, forms, bookings or email correspondence

We may also collect information about how you use our website (e.g. cookies, analytics) to help improve our services.

2. How we collect information
We collect information directly from you when you:

• Attend an appointment or book online
• Complete patient forms
• Communicate with us by phone, email, or through our website
• Are referred by another health professional or third-party provider (e.g. aged care package providers, insurers, GPs, specialists).

3. Why we collect, hold and use information
We collect, hold and use personal information to:

• Provide you with podiatry and related health services
• Communicate with you about your care and appointments
• Liaise with other health professionals involved in your care
• Process payments and manage accounts
• Meet legal, regulatory and funding requirements
• Improve our clinical services and website experience.

4. Disclosure of your information
We may disclose your personal information to:

• Other health professionals involved in your care (e.g. GPs, specialists, allied health providers)
• Third-party providers where required (e.g. Medicare, insurers, aged care package providers, My Aged Care)
• Our professional advisers (accountants, auditors, insurers)
• IT service providers and practice management software (where data is securely stored).

We will not share your information with anyone else unless:

• You give consent, or
• We are legally required or authorised to do so.

5. Overseas disclosure
We generally do not disclose personal information overseas. If we ever need to (e.g. cloud service providers), we will take reasonable steps to ensure the recipient complies with Australian privacy standards.

6. How we store and secure your information
Your information may be stored in electronic or paper form. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes:

7. Access and correctiont
You have the right to request access to, or correction of, the personal information we hold about you. Please contact us using the details below. We may need to verify your identity before providing access.

8. Complaints
If you believe your privacy has been breached, please contact us. We take all complaints seriously and will respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: www.oaic.gov.au

9. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Footlab+
Phone: 9870131
Address: 36 Wantirna Road, Ringwood 3134